Order Status | Top
To check the status of your order, please use the My Account link on the top right of our website. Log into your account using your registered e-mail address and password, and you’ll have access to information on all current and past orders. If you have a problem accessing your account, please contact customer service at sales@knockknock.biz or 800-656-5662.

Placing an Order | Top
The best way to place an order is through this website. Find your items using the navigation categories on the left or by clicking on the pictures until you find what you’re looking for. On any individual item page, click the Add to Cart button to add that item to your shopping cart. You can continue shopping or click the Checkout button on the left (below your shopping cart) to complete your purchase. You will be guided through the checkout process step by step—registration, shopping cart review, shipping options, payment, and confirmation.

Registration and Benefits | Top
New customers will be prompted to set up an account during the first step of checkout. To register without making a purchase, click the My Account link (at the top right on any page) to go directly to the registration menu.

Registration will allow you to access order status information and receive order and shipment confirmation e-mails (with tracking numbers) for the latest information on your current order. It will also include you on the list to receive special promotions, holiday reminders, and new product arrivals (though you can also opt out of such communication).

Payment Methods | Top
The website accepts credit card payment by Visa and Mastercard only. We do not accept mail orders paid by checks or money orders, and we do not accept American Express.

Website Security | Top
At Who’s There, protecting your information is a top priority. The use of Secure Sockets Layer (SSL) technology guarantees that shopping on knockknock.biz is secure. When you enter your credit card number, SSL encrypts all personal information including your card number and your name and address.

To insure that any connection is secure, look at the lower righthand or lefthand corner of your browser window after accessing a server. Depending on your browser, you will see an unbroken key or a closed lock to indicate that the SSL is active and your information secure. You can also look at the URL line of your browser: when accessing a secure server, the first characters of the site address will change from “http” to “https.”

If all the items you’ve ordered are in stock, clicking the Confirm Order button (at the end of checkout) immediately sends your order to our third-party warehouse for processing and shipping. Once they receive the order, it cannot be changed.

If you have an order that is being held because of a backorder and you want to ship the available items (or cancel the order), please contact customer service at sales@knockknock.biz or 800-656-5662 immediately. If the backordered item returns to stock before we respond to your e-mail, the order will be released to our warehouse and shipped.

Gift Messages | Top
At this time, we do not offer this service. Any orders shipped to a third party will include a packing list (without prices) and the name of the individual who placed the order.

Gift Certificates | Top
We do not currently offer gift certificates.

Will-Call Services | Top
We do not stock inventory at our Venice office, and our warehouse does not provide customer order pickup services.

Backorder Policies | Top
Occasionally the Who’s There product(s) you covet may be out of stock. This will be indicated on the product page, with red type stating the estimated ship date of the item, as well as in your shopping cart and on your checkout invoice. You may, of course, opt not to put an out-of-stock item in your cart. If you prefer not to order out-of-stock items, you may ask to be notified when the product is back in stock. If you place an out-of-stock item in your cart, you will have the option to remove it upon checkout.

If you choose to “Ship When Available,” in two separate shipments, you will be charged shipping for both packages. Your first shipping charge will be calculated by the weight of all items in your order that are shipping immediately, not including the backordered item(s). When the backordered item(s) return to stock, the remainder of your order will ship and you will be charged shipping for that second package. Whether you choose to “Ship When Complete” or “Ship When Available,” your credit card will not be charged for the item(s) or shipping until the item(s) ship. For “Ship When Complete,” this means your credit card will be charged only once, at the later date when your complete package ships. “Ship When Available” will result in two charges, the first immediately and the second when the remaining portion of your order ships.

For out-of-stock items, estimated ship dates are indeed estimates. While we try to estimate as accurately as possible, sometimes manufacturing situations beyond our control cause additional tardiness. If you have any questions about backordered or out-of-stock items, please contact us. You can cancel a backorder at any time by contacting customer service at sales@knockknock.biz or 800-656-5662.

Sales Tax | Top
We are required by the state of California to charge sales tax to any order being shipped to a California address.

Passwords | Top
Forgot your password? To get a new one, click here or on the link on the sign-in page. You’ll be assigned a new password, which will immediately be e-mailed to your registered e-mail address. The new password may be strange and hard to remember, but you can change it to whatever you want once you sign in.

Return Policy | Top
Unused, unopened merchandise in original packaging and pristine condition can be returned for a refund or exchange within 30 days of customer’s receipt of order. Returns due to no fault of Who’s There will be subject to a 15% restocking fee. Shipping costs will not be refunded. See below for policies on returns of defective and/or damaged goods.

Please follow the instructions below for ALL returns:

For additional information on our return policies, please contact customer service at sales@knockknock.biz or 800-656-5662.

Return Authorizations | Top
All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see Return Policies for instructions.

Damaged and/or Defective Products | Top
Items shipped in error or received damaged can be returned for refund or exchange within 5 days of customer’s receipt of order. Who’s There will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier.

Warranties | Top
Any product purchased on knockknock.biz is guaranteed to be free from defects for a period of 90 days from receipt of your order. Any product deemed to be defective by Who’s There within the 90-day period can be returned for refund or exchange. Please see our Return Policies for instructions.

If you did not purchase the item on our website, please contact the retail store where you made your purchase.

Finding Products | Top
There are a few ways to find items on our site:

Store Locator | Top
To find a store near you, click the Info tab toward the top of the page, then click the Store Locator link in the left navigation pane. Enter your zip code and click the Submit button to see stores in your area, displayed with phone number, address, and distance information.

If you’re looking for a specific product, we recommend contacting a store first to check availability. Unfortunately, we aren't able to tell you what a particular store has in stock.

Consumer Catalogs | Top
This website serves as our consumer catalog: we do not currently offer a paper consumer catalog. If you are a retailer and would like a wholesale catalog, please click here.

Custom Products | Top
We do not produce custom products for the individual consumer. If you are interested in customizing one of our products in very large quantities (i.e., in the thousands), please contact us at sales@knockknock.biz or 800-656-5662.

Unsolicited Product Ideas | Top
Sadly we cannot accept unsolicited ideas. While theoretically we would love to hear your thoughts, we live in a litigious “But I had a similar idea! Pay me!” society. Therefore we put ourselves at risk by accepting unsolicited suggestions, so we won’t accept them in any form or medium.

Should you defy this notice and submit an idea nonetheless, we are obligated to inform you that not only will we not read it or respond to you, we will probably perform some sort of legally protective ceremonial idea-burning. Please, don’t blame us—instead, do your part to end this trend of frivolous lawsuits, and maybe someday we’ll be able to open an idea conversation.

Shipping Options | Top
We offer domestic delivery services with FedEx and the US Postal Service (USPS). Specific options are determined by your zip code. Ground shipments are normally sent FedEx Ground, while small card orders generally go by USPS. You can also choose from among express shipping options: overnight, 2-day, and 3-day services.

FedEx cannot deliver to post-office boxes or APO/FPO addresses. Orders shipping to these types of addresses must be sent via the US Postal Service (USPS). We only offer standard mail USPS services.

Unfortunately, USPS packages cannot be tracked. Who’s There is not responsible for lost, stolen, or otherwise missing packages shipped via USPS. Packages sent via USPS First Class Mail typically reach their domestic destination within two to five business days, though can sometimes take as long as four weeks, depending on rain, sleet, snow, and/or disgruntlement. Packages sent via USPS Parcel Post can take 4-6 weeks for delivery.

When your package ships with FedEx, you will receive a shipping notification e-mail with a tracking number. You will be able to use that number to track your package both on our site and on FedEx’s site. Package tracking is NOT available for USPS packages.

Delivery Times | Top
If your order is placed by 11:00 a.m. PST and all the items you ordered are in stock, your order will be processed and shipped within 2 business days. Sometimes we get a little backed up, but the longest it can take for in-stock items is five days (and we pretty much say that just to cover ourselves).

If you choose an expedited shipping method, such as 2-day or overnight, your order will be flagged as urgent and will go out the same day it’s placed if the order is transmitted before 10:00 a.m. PST; after 10:00 a.m. PST, expedited orders will go out no later than the following business day.

Packages are shipped from Southern California. Approximate delivery times for standard (FedEx) ground shipping are:

	West Coast:	1-3 business days*
	Midwest:	4-5 business days*
	East Coast:	5-6 business days*

*Not including order processing of up to 48 hours

Shipping Calculator | Top
Shipping rates are based on method, weight, and distance from sunny Southern California. You can estimate shipping costs by using our shipping calculator, accessible from your shopping cart. Shipping charges can be calculated prior to checkout.

If you have any questions about a quoted cost, please contact us at sales@knockknock.biz or 800-656-5662.

International Shipping | Top
FedEx International and the US Postal Service (USPS) are available for select countries in Europe and Asia. Shipping rates are based on carrier, weight, size, and destination.

USPS packages cannot be tracked. Who’s There is not responsible for lost, stolen, or otherwise missing packages shipped via USPS. Packages sent internationally via USPS airmail typically arrive within two weeks, though can sometimes take as long as eight weeks.

Packages sent via FedEx International can be tracked and typically arrive within 3-5 business days after leaving our warehouse.

International Fees | Top
The shipping cost reflected during the checkout process does not include any import fees, taxes, customs duties, brokerage fees, distribution fees, or any other charge applied by organizations other than Who’s There. The customer is solely responsible for these fees and any other additional fees that may apply. Please check with your local customs agency for more information; unfortunately, we cannot quote these costs for you.

Tell a Friend | Top
If you want to tell a friend (or enemy) about any of our items, go to the item’s product page and click on the Tell a Friend link below the item’s price. You’ll be prompted to enter your information, your friend’s name and e-mail info, and your own personal message. They’ll receive an e-mail with your message and a direct link to the product. These e-mail addresses are not stored, and we will not use either e-mail address for anything else.

Notify Me When Available | Top
If an item is backordered and you’d like us to notify you when it becomes available, use our product notification function. On any backordered product page, click the Notify Me When Available link on the lower left beside the estimated arrival date. Enter your name and e-mail address, and we’ll send you an e-mail as soon as it becomes available. Your e-mail address will not be stored or used for anything else.

Registration Benefit | Top
Registration with Who’s There yields many benefits:

• Quick and easy checkout with multiple options for shipping and billing addresses
  
  
• Automated order confirmation and shipment notification e-mails (with tracking numbers) with the latest information on your order
  
  
• Full access to past and current order information with tracking capabilities
  
  
• Advance notice of upcoming holidays and newsletters with our latest products and promotions (from which you may also unsubscribe)

Information | Top
All Who’s There products are available to wholesale accounts; indeed, wholesale comprises 90% of our business, and we love our noble retailers. Please e-mail wholesale@knockknock.biz or call 800-656-5662 for more information. You may also peruse the wholesale of our website for information on tradeshows, sales reps, catalogs, and promotions.

Catalogs | Top
To receive a wholesale catalog, please send an e-mail to wholesale@knockknock.biz with your name, store name, address, and phone number. Your information will be forwarded to the sales rep group servicing your area.

Sales Reps | Top
We have sales reps across the United States, Canada, and the UK. To contact a sales rep group, please click on the Info tab toward the top of the website, click on Wholesale in the left navigation pane, then click on the Rep Map button for contact information on your local rep group.

For more information, you can also send an e-mail to wholesale@knockknock.biz with your name, store name, address, and phone number. Your information will be forwarded to the sales rep group servicing your area.

Minimum Orders | Top
Initial wholesale orders have a $200 minimum and must be paid by COD or credit card. The reorder minimum is $100.

Contact Information | Top
For detailed info on how to contact us, please click here.

Business Hours | Top
We are open Monday through Friday from 8:30 a.m. to 4:30 p.m. PST. In this electronic era, you may also fax, e-mail, or leave a phone message 24 hours a day.

Information | Top
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Who’s There and is protected by United States and international copyright laws.

To license Who’s There products or use Who’s There content in any form, please contact us at sales@knockknock.biz or 800-656-5662 with the details of your request.

Product Pricing | Top
Retail prices on knockknock.biz may be different than those at stores. Pricing may also differ from quotes in publicity and other sources. Prices are subject to change without notice. Freight costs and taxes are the responsibility of the customer and are in addition to advertised prices.

Availability | Top
All products are subject to availability and prior sale. Occasionally inventory discrepancies may incorrectly display items as available on our website. If this occurs, your order will be held and you will be notified of the error before your order is processed. If we cannot reach you by e-mail or phone, your order will automatically be shipped without the available item.

Color Representation | Top
Who’s There has made every effort to ensure that our website images represent actual product colors. With variations in monitors and other computer components, however, we cannot guarantee that the colors you see are accurate.

To insure that any connection is secure, look at the lower righthand or lefthand corner of your browser window after accessing a server. Depending on your browser, you will see an unbroken key or a closed lock to indicate that the SSL is active and your information secure. You can also look at the URL line of your browser: when accessing a secure server, the first characters of the site address will change from ”http” to “https.”

Privacy Notice | Top
Who’s There values the privacy of our partners and customers. We do not sell any personal information to other companies—we sell gift and stationery products, not data. In keeping with the highest Internet standards, this is how we use your information:

	Server Logs The web server logs your IP address in standard server logs to help diagnose problems with our server and to administer our website.
	Cookies We use cookies to keep track of your shopping cart. These cookies do not get written to your hard drive, however, and are automatically erased when you quit your browser. We do not belong to any groups that track users across websites.
	Contact and Personal Information We require some information for shipping and billing. We may on occasion use our e-mail list to distribute our own promotional materials, though we will always include a clear mechanism for removal from future mailings. We will never sell, give away, or otherwise allow the use by others of our customer lists or information. Without explicit permission, we will not use addresses, phone numbers, or other personal information for purposes other than order processing.
	Compliance with the Children’s Online Privacy Protection Act (COPPA) Who’s There does not knowingly collect the personal information of persons under the age of 18. If Who’s There learns of any personal information collected of persons under the age of 18, it will immediately be deleted.
	Other Sites This site may contain links to other websites. Who’s There is not responsible for the privacy practices or the content of such websites.
	Contact If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact: Webmaster Who’s There, Inc. 1633 Electric Avenue Venice, CA 90291 310-396-4132 info@knockknock.biz

Terms of Use | Top
By visiting or shopping at knockknock.biz, you automatically signify your acceptance of the following conditions:

	Privacy Please review our Privacy Policy to understand our practices.
	Electronic Communications When you visit knockknock.biz or send e-mails to Who’s There, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
	Copyright All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Who’s There and is protected by United States and international copyright laws.
	License and Site Access Who’s There grants you a limited license to access and make personal use of this site but not to download (other than page caching) or modify it, or any portion of it, except by express written consent of Who’s There. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of knockknock.biz. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of knockknock.biz or Who’s There without express written consent. You may not use any meta-tags or any other “hidden text” utilizing Who’s There's name or trademarks without the express written consent of Who’s There. Any unauthorized use terminates the permission or license granted by Who’s There. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page at www.knockknock.biz so long as the link does not portray Who’s There or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Who’s There logo or other proprietary graphic or trademark as part of the link without express written permission.
	Your Account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Who’s There does sell products for children, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use knockknock.biz only through a parent or guardian. Who’s There reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
	Applicable Law By visiting knockknock.biz, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these conditions of use and any dispute that might arise between you and Who’s There.
	Site Policies, Modification, and Severability We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Information | Top
If you’d like to work at Who’s There, check out our Job Listings.

Artwork & Design Submissions | Top
Who’s There seeks freelance illustrators and photographers for our cards and witty gift products.

If you are a talented illustrator or photographer and are interested in creating art for our rapidly growing, four-year-old design and manufacturing company, please read further.

We are seeking illustrators and photographers with unconventional creativity and style. Who’s There creates all designs in-house, manufactures both domestically and overseas, and sells cards and gift products to retailers across the country. Our award-winning products have garnered fantastic sales and press; we seek talented illustrators and photographers to join us in our endeavors.

If you would like to drop off your portfolio, please note our policy:

Please mail, messenger, or drop off your illustration or photography portfolio between 10:30 a.m. and 5:30 p.m. on Wednesdays. We recommend that you include a resume and samples along with your portfolio. Please allow three to five business days for review. If you need your portfolio sooner, indicate when you need it back, and all efforts will be made to review your work in that time frame.

Please contact us to confirm that your portfolio has been reviewed before picking it up. Who’s There will contact you about an initial meeting after the review has taken place. We take extra care to keep the portfolios we receive intact, but claim no responsibility for lost or missing pieces, projects, or images.

About Us | Top
Who’s There was founded on January 1, 2002, by Jen Bilik, with the mission of creating interesting, smart, well-designed gift and stationery products, along with anything else that might strike the Who’s There fancy. Knock Knock is the pioneer product line of the company Who’s There, Inc. and boldly infuses wit and intelligence into everyday communication.

Our sensibility is proudly distinct, in contrast to the overwhelming homogenization and conservatism that characterize committee-created corporate product. At Who’s There, we enjoy our work and delight in infusing our product with the fun we feel while making it.

We believe that many people are intelligent enough to appreciate wit, wordplay, and conceptual thinking and strive not to dumb down as we create. We operate out of light-filled loft studios in Venice, California, a fantasy locale if ever there was one.

For more on our beliefs and idiosyncracies, peruse our Philosophy. To learn more about Who’s There's founder or mascot, check out Jen or Maisie.

Philosophy | Top
We are Knock Knock, a semi-spanking-new design company with aspirations to greatness.

We concoct, manufacture, and distribute witty objects of cosmopolitan panache from our shamelessly sunny perch on the lefthand coast. Our domain is desire rather than necessity, though we seek to infuse our creations with utility and meaning. We believe in the Golden Rule, friendly customer service, and shipping quality merchandise on time, though occasionally, like all humans, we are grumpy, and circumstances beyond our control may result in tardiness. We suffer fools not gladly, but, for the most part, we actually like other human beings.

Our customers comprise the impish, the dapper, the droll, the young-at-heart—those who feel misunderstood by Santa-inflected wrapping paper and maudlin gilded greeting-card sentiments that rhyme. It is our deepest hope that like-minded individuals such as yourself will appreciate our sensibility. We look forward to feedback both positive and constructive, so if you have any thoughts, please don't hesitate to contact us. We strive to respond to all queries and comments, though sometimes work overload leads to less-than-ideal rates of return correspondence.

On the highfalutin front, Knock Knock seeks to integrate art and commerce—creating original, authentic, noncynical products that support themselves in the marketplace so that we don't have to deal with "clients." Our inspirations are Charles and Ray Eames and Tibor Kalman, designers who refused compartmentalization and brought intelligence, aesthetics, and creativity to everything they touched. Rather than a product category, material, or target market, Knock Knock's unifying force is a sensibility. Also, we read a lot.

For the moment, we are designing and manufacturing original products, selling primarily to retailers. Over the next few years we'd like to bring more editorial content, both visual and verbal, to our website and catalog. We look forward to curating and showcasing the work of others, handmade and few of a kind, as well as offering our own non-mass-produced items. And someday we will wheel the ping-pong table out of the warehouse and organize everybody in our complex into a parking-lot tournament.

Following are a few things we believe, as a matter of aphorism (feel free to select whichever you like to needlepoint onto a pillow):

• Ethics and decency are immeasurably important
  
  
• Products should be created with care, whether mass produced or handmade
  
  
• Things should be both beautiful and useful, but they can also be beautiful and frivolous
  
  
• Beautiful, useful things should sometimes be affordable
  
  
• Every once in a while it's good to notice quality design
  
  
• Craft is important for the soul as well as the hands and eyes
  
  
• Art is not necessarily superior to craft
  
  
• Humor makes everything better
  
  
• Not everything should strive to be accessible to the lowest common denominator, or any common denominator, for that matter
  
  
• Smartness is fun
  
  
• Empty feel-good affirmations are an instant gratification of diminishing returns—slyly interpreted truths last longer
  
  
• Despite the rise of the screen, much that is interesting and innovative can be done with printed matter, though paper should be recycled whenever possible
  
  
• Idiosyncracy, eccentricity, humor, controversy, and opinion are infinitely more interesting than corporate homogenization, committee-decision-making dilution, and widest-possible-audience scheming
  
  
• Renaissance prowess is more interesting than individual skills specialized to the point of contextlessness
  
  
• Passion, curiosity, and enthusiasm can make anything interesting
  
  
• Good should be rewarded
  
  
• Problems should be discussed and resolved