Shipping Options
We offer domestic delivery services with FedEx and the US Postal Service (USPS). Specific options are determined by your zip code. Ground shipments are normally sent FedEx Ground, while small card orders generally go by USPS. You can also choose from among express shipping options—overnight, 2-day, and 3-day services.
FedEx cannot deliver to post-office boxes or APO/FPO addresses. Orders shipping to these types of addresses must be sent via the US Postal Service (USPS). We only offer standard mail USPS services.
Unfortunately, USPS packages cannot be tracked. Knock Knock
is not responsible for lost, stolen, or otherwise missing packages
shipped via USPS. Packages sent via USPS First Class Mail typically
reach their domestic destination within two to five business
days, though can sometimes take as long as four weeks, depending
on rain, sleet, snow, and/or disgruntlement. Packages sent
via USPS Parcel Post can take 4-6 weeks for delivery.
When your package ships with FedEx, you will receive a shipping notification e-mail with a tracking number. You will be able to use that number to track your package both on our site and on FedEx’s site. Package tracking is NOT available for USPS packages.
Delivery Times
If your order is placed by 11:00 a.m. PST and all the items you ordered are in stock, your order will be processed and shipped within 2 business days. Sometimes we get a little backed up, but the longest it can take for in-stock items is five days (and we pretty much say that just to cover ourselves).
If you choose an expedited shipping method, such as 2-day
or overnight, your order will be flagged as urgent and will
go out the same day it’s placed if the order is transmitted
before 10:00 a.m. PST; after 10:00 a.m. PST, expedited orders
will go out no later than the following business day.
Packages are shipped from Southern California. Approximate
delivery times for standard (FedEx) ground shipping are:
*Not including order processing of up to 48 hours
Shipping Calculator
Shipping rates are based on method, weight, and distance from sunny Southern California. You can estimate shipping costs by using our shipping calculator, accessible from your shopping cart. Shipping charges can be calculated prior to checkout.
After you’ve filled your shopping cart, click the Details link located below your items in the left navigation pane. Your shopping cart details will appear, displaying all your chosen items. Click the Calculate Shipping link and you will see a pop-up prompting you for a zip code (and country, if applicable). Enter your zip code, click the Calculate button, and all available shipping options will appear.
If you have any questions about a quoted cost, please contact us at sales@knockknock.biz or 800-656-5662.
International Shipping
FedEx International and the US Postal Service (USPS) are available for select countries in Europe and Asia. Shipping rates are based on carrier, weight, size, and destination.
USPS packages cannot be tracked. Knock Knock is not responsible for lost, stolen, or otherwise missing packages shipped via USPS. Packages sent internationally via USPS airmail typically arrive within two weeks though can sometimes take as long as eight weeks.
Packages sent via FedEx International can be tracked and typically arrive within 3-5 business days after leaving our warehouse.
International Fees
The shipping cost reflected during the checkout process does not include any import fees, taxes, customs duties, brokerage fees, distribution fees, or any other charge applied by organizations other than Knock Knock. The customer is solely responsible for these fees and any other additional fees that may apply. Please check with your local customs agency for more information; unfortunately, we cannot quote these costs for you. |
